Terms and Conditions & FAQs
Elite Black Car Services Inc. recommends that all and any personal valuables be removed from the vehicle when unattended. We will not be held responsible for any lost, stolen, or damaged articles. Elite Black Car Services Inc. reserves the right to terminate this or any other contract for noncompliance of the above requests, especially if renters do not follow chauffeurs’ requests in order to obey the rules in this contract. Cancellation/Change PolicyPlease be advised all changes/cancellations must be made within an appropriate window prior to pick-up time, as follows: All reservations must be cancelled within 24 Hours of reservation.Failure to contact our office to cancel your reservation, will result in a non-refundable no-show fee.Please note that cancellations may vary due to special events and/or partner policies. Refund PolicyAny deposits collected for individual transportation bookings (single bookings) are non-refundable.For all group and contracted transportation, including for special events, are deposits non-refundable unless specified in the terms of the agreement. No refunds will be issued after services have been rendered. Non-refundable/No Show:Any deposits (credit card authorization or any other form of financial transaction) will be non-refundable for any reason, if any cancellation occurs from renter's side. All no-show purchasers will be charged the full amount of the agreed upon contract.
Deposits and Balance:The open balance is due immediately at the beginning of the agreed job. The renter authorizes the immediate 25% deposit & the final payment, states that she/he is the authorized purchaser for this rental contract, the authorized cardholder for the given credit card, responsible and liable for payment of the total amount, per cash, credit card or other form of financial transactions. No personal or business checks will be accepted. As with all contracts, the rental contract between the mentioned person as renter and Elite Black Car Services Inc. is made with the information and the terms given to us. All of the given information from the renter is binding and cannot be changed without Elite Black Car Services Inc.'s acceptance. If the contract is cancelled after it is signed, Elite Black Car Services Inc. is still authorized to collect the remaining balance in full, if the car was not re-rented again on the cancelled date for the same or higher amount. We will reserve the said date upon the approval of the purchaser's credit card as per telephone conversation, text or email. The credit card holder gives authorization to use the credit card information over the phone/fax/internet in combination with a signed contract.
It is agreed that it is not necessary to obtain a signed credit card slip, as the reservation is made over the phone/fax/internet. Proof of identity of the purchaser using said credit card must be supported by the signed contract/credit card authorization via fax or in person. At time of pickup, we need the credit card, state identification of the purchaser that authorizes the transaction for the signed contract. If the purchaser cannot provide all of the above items at the time of pickup, Elite Black Car Services Inc. will not start the job, as we have no proof of the legal possession of the credit card. Therefore, the risk of not getting paid will give us the right to cancel. The purchaser is still fully responsible to pay the total amount as he or she failed to provide the above requirements.
Availability and Overtime:Elite Black Car Services Inc. cannot guarantee the availability of overtime. It is of particular importance that the purchaser makes allowances for anticipated delays and adheres to the agreed time schedule. In the event that the purchaser wants to change the time of the itinerary, they may do so, only if Elite Black Car Services Inc. can accommodate other clients that booked with Elite Black Car Services Inc. prior to or after the said time. The purchaser further agrees to pay additional charges incurred such as overtime, tolls, parking etc. Overtime for transfer jobs is charged in 15-minute increments. Transfer jobs are priced for immediate pickup/drop-off, no wait time is included. Base price is for simple transportation. The overtime will be billed by ¼ of hourly rate or ¼ of transfer charge. If a customer fails to show at a designated pick-up location and does not inform the office and/or driver, the full amount of contracted time will be charged. The purchaser authorizes Elite Black Car Services Inc. to charge any additional charges after they have rendered services to the purchasers' credit card as supplemental charge.
A 20% gratuity will be added to your total charge. If cash payment is selected, the payment is due at the beginning of the rental time. Customer agrees to have Elite Black Car Services Inc. get an authorization for the above credit card and amount, for the event stated above. If any payment due hereunder will be unpaid (10) ten days after the due date, hereon Elite Black Car Services Inc. will have the right to add and collect late charges with interest at maximum rate allowed by law. All such sums are due and owing with any other expenses, (filing fees, court cost, and reasonable attorney fees, etc.). Necessarily injuries by reason of such non-payments, I the credit card holder/purchaser agree to pay Elite Black Car Services Inc. upon signing of this contract. I am satisfied with the terms and conditions above and fully understand and agree.
If, for any reasons, I am not fully satisfied with the services I receive, I have 12 hours after the completion of the job to file a complaint in writing. If Elite Black Car Services Inc. does not receive my written complaint in the above stated time frame, I agree, that there is no valid complaint and I am fully satisfied with the services I received. Filing a written complaint, assures both parties that it is fully understood what the problem was, and should help Elite Black Car Services Inc. to assist the purchaser in any kind of reimbursement. The purchaser will be contacted within a week of the complaint to settle the matter. I understand that this is a separate case from the tech-equipped-vehicles, sometimes heat and excessive use of all power-operated equipment might be subject to temporary failure and therefore have no dispute in general against Elite Black Car Services Inc. and the payment I authorized. This will of course not interfere with the safety of the vehicle itself and therefore will have no effect on continuing or paying off the contracted trip. Elite Black Car Services Inc. guarantees that all our vehicles are constantly checked to keep the highest possible standards and eliminate such failures as much as possible.
Elite Black Car Services Inc. agrees to send the requested vehicle as offered in the contract. We have the right to upgrade the vehicles or switch the vehicles in case of emergency breakdown or if vehicles were in accidents. As stated, this will only happen in emergencies, and to upgrade, never downgrade. If no upgrade is available, Elite Black Car Services Inc. gives the customer the right to downsize the vehicle and receive additional discounts if wanted.
No additional charges will occur on the customer side if upgrade is made without customer request. If switching occurs in the same category, or upgrades are made, it will not affect the contract and / or payment of contract. Customers therefore accept that replacement limousine may be substituted if contracted limousine becomes unavailable for any reason. If any of our above guarantees or contractual terms cannot be met due to conditions outside of our control, including weather, accidents and any other acts of God, we will use our best efforts to notify the customer of these conditions and resulting delays or changes.
In case of non-payment or any disputes of charges resolved from things like damaged car or overtime, etc, I Agree and fully authorize the charges to be put on my credit card provided above.
I understand these terms and conditions and fully agree to them when booking online. Elite Black Car Services Inc. agrees to send the requested vehicle as offered in the contract. We have the right to upgrade the vehicles or switch the vehicles in case of emergency breakdown or if vehicles were in accidents. As stated, this will only happen in emergencies, and to upgrade, never downgrade. If no upgrade is available, Elite Black Car Services Inc. gives the customer the right to downsize the vehicle and receive additional discounts if wanted. No additional charges will occur on the customer side if upgrade is made without customer request. If switching occurs in the same category, or upgrades are made, it will not affect the contract and / or payment of contract. Customers therefore accept that replacement limousine may be substituted if contracted limousine becomes unavailable for any reason. If any of our above guarantees or contractual terms cannot be met due to conditions outside of our control, including weather, accidents and any other acts of God, we will use our best efforts to notify the customer of these conditions and resulting delays or changes. In case of non-payment or any disputes of charges resolved from things like damaged car or overtime, etc, I Agree and fully authorize the charges to be put on my credit card provided above. I understand these terms and conditions and fully agree to them when booking with Elite Black Car Services Inc. FAQs: WHAT IS YOUR SERVICE AREA?Our company service area includes Atlanta Metropolitan Area and Georgia.
How do I make a reservation?We accept reservations via our website, phone 678-915-1848 and email firstname.lastname@example.org.
Do you require a deposit and when do I pay it?Yes, a non-refundable deposit is required and it’s due at the time of your reservation.
How far in advance should I make my reservation?We suggest as much notice as possible, especially during our peak season (spring and fall). We can accept your reservation up to one year in advance.
Do I need an account to make a reservation?Yes, you do need an account to make a reservation and a valid credit card to guarantee your trip.
What credit cards do you accept?We accept all major credit cards, including MasterCard, Visa, America Express and Discover.
What airports do you service?We provide service for Hartsfield-Jackson Atlanta International Airport, DeKalb-Peachtree Airport and Fulton County Airport – Brown Field.
What happens if my flight is delayed?We monitor all flights arriving at all airports. As the estimated arrival time for your flight approaches, our system automatically updates your reservation with any changes in arrival time. You do not need to call us if your flight is delayed. You do need to call us if your flight information changes (i.e., if you miss your flight or bumped to a different flight).
Will you meet passengers in the airport?Yes, we offer baggage claim meets and curbside pick-up.
What are your rates?Elite Black Car Services Inc. offers all-inclusive airport services, as well as hourly service based on minimum time requirements. Please contact us for reservations and for more details.
Do you allow smoking in your vehicles?No, all vehicles are strictly NON-SMOKING. If any passenger smokes in a vehicle a minimum cleaning fee of $250.00 will be apply, plus cost of any repairs of any damage related to smoking.
When does my rental start and finish?Your reservation time begins with your initial pickup and ends with your final drop off.
How will I reach my chauffeur after our event is over and we are ready to leave?Your chauffeur will share their cell phone number to anyone in the party that wants this information. We suggest 2-3 people having this handy for reference during your rental with us.
Can we bring our own music?Yes, please bring your own to enhance your experience with us. Our limousines are equipped with auxiliary cord hookup and or Bluetooth capabilities. Please ask out staff about your specific limousines’ amenities.